Refunds & Cancellations
We aim to ensure that all customers are satisfied with their purchase. If you are not completely happy, you may request a refund or cancellation within [7days] of your purchase.
Eligibility for Refunds:
1. The item must be unused and in its original condition.
2. Proof of purchase is required.
Non-Refundable Items:
1. Products damaged through misuse
Processing Time:
Once your return is approved, refunds will be processed within [3 days], and the amount will be credited to your original method of payment.
Cancellations:
Orders can be cancelled within [4 hours] of purchase, provided the order has not yet been processed or shipped.
Contact Us:
For refund or cancellation requests, please contact:
Email: info@orbitskin.co.za
Phone: 076 312 8507
Shipping / Delivery Policy
Processing Time:
Orders are processed within [2 business days] after payment is received.
Delivery Timeframes:
1. Delivery times may vary based on courier delays or high-volume periods.
Shipping Fees:
Shipping costs are calculated at checkout unless otherwise stated.
Order Tracking:
Once your order is shipped, you will receive a tracking number via email/SMS.
Undeliverable Packages:
If a parcel is returned due to an incorrect address or failure to collect, the customer may be responsible for additional delivery fees.
Damage or Issues:
If your order arrives damaged, incorrect, or incomplete, please contact us within 48 hours so we can assist immediately.